Shipping policy

Shipping Policy

Shipping destinations

Lotus Vinci Cards currently ships to the contiguous 48 United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories, or international destinations.

Order processing

Orders are typically processed and shipped within 1–3 business days, excluding weekends and holidays. Processing time is separate from the carrier’s delivery time.

If your order experiences a significant processing delay, we will contact you using the email address provided at checkout.

Shipping charges

Shipping charges are displayed at checkout before you complete your purchase.

Free shipping may occasionally be offered through promotions or qualifying purchase amounts. Eligibility requirements and exclusions will be stated in each promotion.

Delivery and tracking

Delivery times vary by shipping method and destination. Estimated delivery dates are estimates, not guarantees. Carrier delays, severe weather, and holidays may affect delivery.

When your order ships, you will receive a shipping confirmation with tracking information, where available.

Shipping address

Please provide a complete and accurate shipping address at checkout. If you notice an error, contact support@lotusvinci.com promptly. Address changes may not be possible once an order has been processed or shipped.

If an order is returned because of an incorrect or incomplete address, we will contact you to arrange next steps. Additional shipping charges may apply to reship the order.

Delayed, missing, or damaged shipments

If your shipment is delayed, missing, damaged, or contains an incorrect item, email support@lotusvinci.com with your order number and relevant details.

For damaged shipments, please retain the items and packaging and include photographs where possible. We will investigate and help arrange an appropriate resolution.

This policy does not limit any rights or remedies available under applicable law.